Enterprise Modeling: Facilitating the Process and the People

1 Introduction.- 2 Background to Enterprise Modeling and to Related Elicitation Approaches.- 3 Typical Organizational Problems and How Participatory Enterprise Modeling Helps.- 4 An Example of an Enterprise Modeling Method - 4EM.- 5 The Process of Enterprise Modeling.- 6 Roles and Competences in an Enterprise Modeling Project.- 7 Types of Organizational Stakeholder Behaviors in Participatory Modeling and How to Deal with them.- 8 Managing Situations and Related Contingencies in Facilitated Enterprise Modeling Sessions.- 9 Tools for Participatory Enterprise Modeling.- 10 Participatory Modeling in Relation to Other Modeling Frameworks and Languages.- 11 How to Become a Professional Enterprise Modeling Practitioner.- 12 Outlook on the Practice and Research of Participatory EM.