Trust Matters: Leadership for Successful Schools

Preface ixAcknowledgments xviiChapter 1 A Matter of Trust 1Meaning Well 1Doing Well 6Trust and Schools 8Trust Matters 12Key Points about a Matter of Trust 14Questions for Reflection and Discussion 14Chapter 2 Defining Trust 17What Is Trust? 19Differentiated Trust 39Trust and Hierarchy 40Putting It into Action 43Key Points about Defining Trust 44Questions for Reflection and Discussion 45Chapter 3 Fostering Trust 47Initial Trust 48Factors That Influence Developing Trust 53Authentic and Optimal Trust 64Putting It into Action 66Key Points about Fostering Trust 69Questions for Reflection and Discussion 70Chapter 4 Betrayal 71What Is Betrayal? 72The Keep-the-Peace Principal 79A Debilitating Culture of Distrust 85Putting It into Action 94Key Points about Betrayal 95Questions for Reflection and Discussion 96Chapter 5 Revenge 97The Dynamics of Revenge 97The Overzealous Reformer 102A Culture of Control 110Rules That Facilitate 117Putting It into Action 119Key Points about Revenge 120Questions for Reflection and Discussion 121Chapter 6 Teachers Trusting One Another 123Building a Professional Learning Community at Brookside 125Faculty Trust and the Five Facets 128The Payoffs of Faculty Trust 140Putting It into Action 150Key Points about Teachers Trusting One Another 151Questions for Reflection and Discussion 152Chapter 7 Cultivating Trust with Students 153Teachers' Trust in Students 154Students' Trust in Teachers 160Earning Student Trust 167Understanding Teacher Aggression 179Putting It into Action 183Key Points about Cultivating Trust with Students 184Questions for Reflection and Discussion 184Chapter 8 Building Bridges of Trust with Families 187The Facets of Family-School Trust 189Trust and Family Engagement 203Fostering Trust with Families 214Putting It into Action 217Key Points about Building Bridges of Trust with Families 219Questions for Reflection and Discussion 219Chapter 9 Restoring Broken Trust 221Trust Repair 222Factors That Facilitate Restoring Trust 229Creating a Context for Trust Repair 238Whole-School Conversations about Trust 243Putting It into Action 247Key Points about Restoring Broken Trust 248Questions for Reflection and Discussion 249Chapter 10 Becoming a Trustworthy Leader 251Trustworthy School Leadership 254Productive Schools 264Putting It into Action 266Key Points about Becoming a Trustworthy Leader 268Questions for Reflection and Discussion 269AppendixesA. Measures of Trust in Schools 271B. Additional Resources 285References 289About the Author 303Index 305