Mistakes, Errors and Failures across Cultures: Navigating Potentials

Preface.- Acknowledgments.- Editors and Contributors.- Chapter 1. An Introduction (Elisabeth Vanderheiden and Claude-Hélène Mayer).- Part I: Individual and Cultural Perspectives on Mistakes, Errors and Failure.- Chapter 2. Life Crisis and Alleged or Actual Failure as a Resource (Elisabeth Vanderheiden).- Chapter 3. Communication about Communication in Love Letters: Addressing and Avoiding Failures, Mistakes, and Errors in Written Communication (Paul C. Rosenblatt).- Chapter 4. Steely Dan's Donald Fagen: A Case of Mistaken Self-identity, Corrected by Self-reformulation (James L. Kelley).- Part II: Mistakes, Errors and Failure in Society.- Chapter 5. Mistakes, Errors and Failures in the Cultural Context of Aging (Sofia von Humboldt).- Chapter 6. Doing the Unconventional, Doing 'Dirty' Work: The Stigmatization of Sexuality Work and Unforeseen Encounters with Love (Aliraza Javaid).- Chapter 7. Qualities of Communication Failures in Hierarchical Relationships - a Theoretical Model for Conflict Prevention (Maike Baumann).- Chapter 8. On Being "Outside the Box" or Being "Inside": Intercultural Communication, Relationship-building and Identity Ascription Failures (Claude-Hélène Mayer and Lolo Jacques Mayer).- Chapter 9. Mistakes and Demise: Mikhail Gorbachev and The Dissolution Of The Soviet Union (Klas-Göran Karlsson and Bo Petersson).- Part III: Mistakes, Errors and Failure in Organisations.- Chapter 10. Practical Examples of Handling Mistakes at Work in Different Cultures (Fernando Lanzer Pereira de Souza).- Chapter 11. Work Conflict and the Experience of Failure in Organisations: Ethnographic and Systems Psychodynamic Perspectives (Claude-Hélène Mayer).- Chapter 12. Resilience to Emotional Distress in Response to Failure, Error or Mistakes: A Positive Psychology Review (Rudolf M Oosthuizen).- Chapter 13. Errors and Failures in European Banking: A Cultural Perspective (Alessandro Carretta, Paola Schwizer and Lucrezia Fattobene).- Chapter 14. Turning Bicultural Critical Incidents into Inclusive Bicultural Identities and Organizations in U.S. Subsidiaries in Japan (Clifford H. Clarke and Naomi Takashiro).- Chapter 15. Error-Culture in Values-Based Organizations - a Christian Perspective (Elmar Nass).- Chapter 16. Institutional Moral Failure: Emotional Intelligence & Practical Reason Serving Justice (Thomas Ryan).- Chapter 17. Against Forgetting Serious Mistakes, Errors and Failures - The Long Learning Process of the Catholic Church in Germany in Dealing with Sexual Abuse of Minors and Vulnerable Adults (Mary Hallay-Witte and Bettina Janssen).- Part IV: Mistakes, Errors and Failure in Education.- Chapter 18. Failures, Errors and Mistakes: A Systematic Review of the Literature (Amber Simpson, Adam V. Maltese, Alice Anderson and Euisuk Sung).- Chapter 19. Low Socioeconomic Status Students Turn their Academic Failure to Success: A Synthesis of Qualitative Research (Naomi Takashiro and Clifford Clarke).- Chapter 20. Errors and Mistakes in Foreign Language Learning: Drawing Boundaries from the Discourse of Argentine Teachers (Thalita Camargo Angelucci and María Isabel Pozzo).- Part V: Mistakes, Errors and Failure in Psychology, Therapy and Counselling.- Chapter 21. Psychodynamic Therapy a Cross-cultural and Generational Failure (Kathryn Nel and Saraswathie Govender).- Chapter 22. Transcultural Sensitivity - A Way to Prevent Mistakes, Errors and Failure in Psychotherapeutic and Psychiatric Treatment of Migrants (Christine Bales, Josua Leibrich, Katja Brinkmann, Ibrahim Özkan, Umut Altunoz, Janina Wesolowski and Maria Belz).- Chapter 23. The Success and Failures of an Extraordinary Leader: Michael Jackson's Life and the Trickster Archetype Revisited in Psychobiography (Claude-Hélène Mayer).- Chapter 24. The Cognitive Bias in Cross-Cultural Design (Pei-Luen Patrick Rau, Zhi Guo, Qie Nan, Xin Lei and Andong Zhang).- Part VI: Mistakes, Errors and Failure in Law, Justice and Crime.- Chapter 25. Errors and Failures in Forensic Practice (Wayne Petherick).- Chapter 26. Failures in Wildlife Crime Eradication and Strategies Forward (Claude-Hélène Mayer).- Part VII: Mistakes, Errors and Failure in Medicine.- Chapter 27. Safety 3.0 and the End of the Superstar Clinician (Chris P. Subbe and Paul Barach).- Chapter 28. Empowerment in Medical Care Through Error Management and Error Management Culture (Jan S. Brommundt).- Chapter 29. Empowerment in Medical Care Through Error Management and Error Management Culture (Florian Fischer, Franziska Carow und Hannah Eger).- Part VIII: Mistakes, Errors and Failure in Traffic and Aviation.- Chapter 30. Mistakes, Errors and Failures - Their Hidden Potential in Cultural Contexts: The Power of a Professional Culture (Jaco van der Westhuizen, Matita Tshabalala and Karel Stanz).- Chapter 31. Communication in Aviation and Beyond Leader Inquiry as a Method for Open Error Communication in Aviation and Beyond (Jan U. Hagen).- Chapter 32. Cultural Differences Induced Mistakes in Driving Behaviour: An Opportunity to Improve Traffic Policy and Infrastructure (Václav Linkov and Petr Zámecník).- Epilogue: Errors, Mistakes and Failures in Anticipation of the Fourth Industrial Revolution.