Intercultural Mediation and Conflict Management Training: A Guide for Professionals and Academics

Part I. Conflict.- Intercultural Conflicts.- Types of Conflict.- Conflict Types.- Conflict Styles.- Causes of Conflict.- Escalation and De-escalation.- Part II. Mediation.- Background to Mediation.- Mediation as a Global Phenomenon.- The Mediation Process.- The role of the Mediator.- Inner Attitudes During Mediation.- Mediation Techniques.- Part III. Intercultural mediation.- Intercultural Competencies in Mediation.- Models of Intercultural Mediation.- The Role of the Mediator in Intercultural Contexts.- Mediation Techniques in Intercultural Contexts.- Challenges in Intercultural Mediations.- Emotions in Intercultural Mediation.- Values and Value Orientations in Intercultural Contexts.- Cultural Orientations and Values in Intercultural Mediation.- Training Materials for Work with Cultural Orientations and Values in Intercultural Mediation.- Part IV. Options for Resolutions.- Approaches for Resolutions as to How to Overcome Cultural Barriers in Intercultural Mediation.- Part V. Perspectives and the Way Forward.- Visions of Intercultural Mediation.