Quality Improvement in Behavioral Health

Basic Principles of QI. - What is QI: an overview. - The need for QI in behavioral health. - An overview of QI theory. -  The relationship between QI and clinical science. - Apple and QI. - The Toyota way. - QI and cost. - Key Tools in QI. - Measuring satisfaction. - Flowcharts to understand processes. - Run charts, histograms, Pareto diagrams. - Clinical tools. - Cause and effect diagrams. - Checklists. - Benchmarking. - Clinical effectiveness. - Measuring cost. - Project planning. - Applications of QI. - Patient Journey British Health Service. - Intermountain Health Care: Evidence-based care. - QI and substance abuse. - QI and multisystemic therapy. - Integrated care and QI. - Department of Veterans Affairs' electronic health record. - Qi and training in behavioral health. - QI and SMI. - QI and HMO. - QI and population health. - QI and the APA. - QI and patient feedback. - QI and integrity of research. - QI and correctional mental health. - QI and chronic pain management. - QI and chronic disease management. -  Concluding remarks.