A Guide for Service Professionals + Beilage
- Artikel-Nr.: 10330478
Beschreibung
Service: from good to great!
Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential.
It doesn't end there. Excellent recommendations while taking a guest's order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well.
A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.
Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential.
It doesn't end there. Excellent recommendations while taking a guest's order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well.
A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.
Eigenschaften
| Breite: | 209 |
| Gewicht: | 838 g |
| Höhe: | 270 |
| Länge: | 18 |
| Seiten: | 248 |
| Sprachen: | Englisch |
| Autor: | Johann Stickler, Karl Heinz Gartlgruber, Wilhelm Gutmayer |
| Veröffentlichung: | 2020-06-02 |
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