Individualization and the Delivery of Welfare Services: Contestation and Complexity

Preface and acknowledgments Notes on Contributors PART I: Theoretical Perspectives on Individualization and the Delivery of Welfare Services; A. Yeatman Introduction The Twentieth Century Idea of the Self and its Expression in the Ethos of the Welfare State The Individual as a Centre of Subjective Experience and the Right to Self-preservation The Self as the Subject of Welfare The Will as the Subject of Welfare: The Consumer Model of Service Delivery The Inter-subjective Nature of Person-centred Service Delivery Governing Welfare Services Part II: The Case Studies Public Bureaucracy and Customer Service: The Case of Centrelink 1996-2004; A. Yeatman Getting to Count: The Looking After Children (LAC) Initiative; A. Yeatman and J. Penglase Care for the Self: 'Community Aged Care Packages'; M. Fine with A. Yeatman Service Delivery and HIV-Positive Gay Men: Pre and Post Advent of Highly Active Antiretroviral Treatment (HAART); A. Yeatman and G. W. Dowsett Facilitating Independence and Self-determination: The Case of a Disability Employment Service; A. Yeatman and K. Owler Are Prisoners Clients? The Individualization of Public Correctional Services; D. Gursansky and A. Yeatman Bibliography Index