User Localization Strategies in the Face of Technological Breakdown: Biometric in Ghana's Elections

Chapter 1: Recovering the Lost Voices of Users in Localization Culture as a Problem and a Relevant Factor in Cross-Cultural Design Practices The User in Localization and User-Centered Approaches Moving Beyond the Narrow Representation of Users Theorizing Localization: Linguistic, subversive and user heuristic localization The wicked problem for technical communicators in the era of biometric elections: testing our theories in a global village Chapter 2: Biometric Technology: the Savior of a Risky Electoral System Context of study and the exigence for reseasrch Biometric to the rescue Chapter 3: Decolonial Methodology as a Framework for Localization and Social Justice Study in Resource-Mismanaged Context Decolonial methodology defined The research process and methods Flexible design for data collection Chapter 4: Stories of Users' Experiences Kofi Manu's story: desiring to be part of the biometric design process Mr. Gadugah's story: learning from previous challenges Mr. Kofi Ansah's story: desiring to know how technology was built Francis Yankson's story: the nature of the heat was too much Reflections on biometric use in elections Chapter 5: Linguistic Localization: Constructing Local/Global Knowledge of Biometric Technology Parliamentary Hansard: Deliberating on the Biometric Law Suite of Posters: Educating the Populace on Biometric Registration The user manual: Follow the instructions to operate biometric smoothly Local documents maintain the logic of the biometric Local documents sustain the biometric system Chapter 6: User-heuristic experience localization Active sense-making during technology use Stepping back as user-heuristic strategy learning from experience as user strategy Users as critical thinkers Chapter 7: Subversive localization The manual as an articulation of instruction writing 'pieties' The Technological Gap Expert Designer to the Rescue of non-Expert User Non-Expert Users Rescue themselves Manual as an articulation of local logics in a context Chapter 8: You are not who you say you are: Discriminations inherent in biomentric design Chapter 9: Conclusion: participatory user localization Implications for technical communication