User Localization Strategies in the Face of Technological Breakdown: Biometric in Ghana's Elections

Chapter 1: Recovering the Lost Voices of Users in LocalizationCulture as a Problem and a Relevant Factor in Cross-Cultural Design PracticesThe User in Localization and User-Centered ApproachesMoving Beyond the Narrow Representation of UsersTheorizing Localization: Linguistic, subversive and user heuristic localizationThe wicked problem for technical communicators in the era of biometric elections: testing our theories in a global villageChapter 2: Biometric Technology: the Savior of a Risky Electoral SystemContext of study and the exigence for reseasrchBiometric to the rescueChapter 3: Decolonial Methodology as a Framework for Localization and Social Justice Study in Resource-Mismanaged ContextDecolonial methodology definedThe research process and methodsFlexible design for data collectionChapter 4: Stories of Users' ExperiencesKofi Manu's story: desiring to be part of the biometric design processMr. Gadugah's story: learning from previous challengesMr. Kofi Ansah's story: desiring to know how technology was builtFrancis Yankson's story: the nature of the heat was too muchReflections on biometric use in electionsChapter 5: Linguistic Localization: Constructing Local/Global Knowledge of Biometric TechnologyParliamentary Hansard: Deliberating on the Biometric LawSuite of Posters: Educating the Populace on Biometric RegistrationThe user manual: Follow the instructions to operate biometric smoothlyLocal documents maintain the logic of the biometricLocal documents sustain the biometric systemChapter 6: User-heuristic experience localizationActive sense-making during technology useStepping back as user-heuristic strategylearning from experience as user strategyUsers as critical thinkersChapter 7: Subversive localizationThe manual as an articulation of instruction writing 'pieties'The Technological GapExpert Designer to the Rescue of non-Expert UserNon-Expert Users Rescue themselvesManual as an articulation of local logics in a contextChapter 8: You are not who you say you are: Discriminations inherent in biomentric designChapter 9: Conclusion: participatory user localizationImplications for technical communication