Problem Driven Management: Achieving Improvement in Operations through Knowledge Management
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Beschreibung
PART I: BASIC PRINCIPLES Knowledge and Problem-solving The Properties of Knowledge within the Firm First Practical Implications: Project Management PART II: ON BETTER DOING The Beginning of Good Doing: The World of Operations The Basic Variables of Action in Operations (I) The Basic Variables of Action in Operations (II) Quality and Service PART III: ON GOOD THINKING The Knowledge Inventory Applying Knowledge to Improve the Moments of Truth Knowledge Generation Taking Knowledge to Service Excellence Training, Information and Participation Information Systems for Knowledge Management Final Synthesis: Designing a Permanent Improvement System Appendix: Some Basic Techniques
Eigenschaften
Breite: | 155 |
Höhe: | 235 |
Seiten: | 383 |
Sprachen: | Englisch |
Autor: | Beatriz Munoz-Seca, Josep Riverola |
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