The IT Value Network: From IT Investment to Stakeholder Value

Foreword.Preface.Acknowledgments.PART I STATUS QUO--WHERE'S THE VALUE?CHAPTER 1 IT Investment.Sticker Shock.Six Decades of IT Investment.IT Investment Trends.IT Investment Classification: The Four "S" Category Model.Future IT Investment.CHAPTER 2 Conventional IT Valuation.Bottom Line.Maximizing Shareholder Value.Conventional Asset Valuation.Challenging Conventional Norms.Lost Value.CHAPTER 3 Banking Value.Financial Services Industry Global IT Investment.North American Banking Industry.North American Banking Market Challenges.Banking Industry IT Value Observations.NA Bank Case: IT Investment Observations.PART II TRIANGULATING THE VALUE--SOMEWHERE HERE.CHAPTER 4 IT Value Network Measurement.Identifying Investment.Justifying Investment.Prioritizing Investment.Selecting Investment.Performance of Investment.Realizing Value from Investment.CHAPTER 5 IT Value Network Measures: Financial-Based Methods.Traditional Financial and Accounting Techniques.Emerging Financial Techniques.Emerging Decision-Support Techniques.Value-Creation Business Case.CHAPTER 6 IT Value Network Measures: Organization-Based Methods.Conventional Planning Techniques.Emerging Organizational Management Techniques.Emerging Information Economics Techniques.CHAPTER 7 Triangulating IT Investment Value.Value Index and Value Lenses.IT Value Portfolio.PART III SIX DEGREES OF IT VALUE--THERE IT IS.CHAPTER 8 IT Value Network Management.Value Capture.Value Enabling.Value Optimization.Value Realization.CHAPTER 9 First Degree of IT Value.Value System.Process and System Improvement.CHAPTER 10 Second Degree of IT Value.Strategic Planning.Portfolio Governance.CHAPTER 11 Third Degree of IT Value.IT Systems and Infrastructure Capability and Capacity.Organization and People Capability and Capacity.CHAPTER 12 Fourth Degree of IT Value.Program and Project Management.System Management.CHAPTER 13 Fifth Degree of IT Value.Service Management.Information Management.CHAPTER 14 Sixth Degree of IT Value.Networked Value Management.PART IV IT VALUE NETWORK CLIENTS--DID IT, GOT IT.CHAPTER 15 NA Bank.Challenge: Strategic IT Investment Alignment.Solution: The IT Value Network.Impact: IT Investment Redirection for Higher Value Capture.CHAPTER 16 Nortel Networks.Challenge: Speed of Market Change.Solution: The IT Value Network.Impact: IT Reorganization and Improved Capability for Value Enabling.CHAPTER 17 Indigo Books & Music.Challenge: Project Management.Solution: The IT Value Network.Impact: Project Management Office for Value Optimization.CHAPTER 18 NA Credit Union.Challenge: Credit Union Merger.Solution: The IT Value Network.Impact: Successful Bank Integration for Value Realization.PART V EMERGING REALITY--DO IT, VALUE IT.CHAPTER 19 Forward Thinking.Value Networks.Value Systems.Value Options.Maximizing Stakeholder Economic Value.CHAPTER 20 Connecting the Dots.IT Value Network Maturity Model.IT Value Network Checklist.Collaboration for Network Advantage.Value IT.Glossary.Notes.About the Author.Index.