The Trainer's Handbook of Leadership Development: Tools, Techniques, and Activities

About the Author ix1 introduction 12 leadership competencies and characteristics 53 designing a leadership development program 23Chapter Three Activities A Checklist for Effective Leadership 31Nature or Nurture? 33Traits of Effective Leaders 34Words to Lead By 364 increasing awareness--self and others 37Chapter Four Activities Being Real 38Developing Courage 40Developing Cultural Intelligence 43Doing It Differently 47Do the Right Thing 49Fired Up! 53Heroes and Heroines 56Living Your Values 59Mirror, Mirror 64Modeling the Way 68Permission or Forgiveness? 71Risk Attitudes Inventory 73The Balancing Act 79Values Collage 84What Is It Like? 86Who Am I? 915 communicating and influencing 97Chapter Five Activities Active Listening Responses 98Active Observation 101Common Ground 103Confl icting Agendas 109Giving Feedback 114Listening Self-Awareness Assessment 118Mixed Messages 124Picture This 130The Art of Asking Questions 132The Art of Infl uencing 135What Do You Mean? 1376 motivating and engaging 141Chapter Six Activities Embracing Change 142Empowering Others 144Fair or Equal? 148How to Present Change to Employees 150Leading Change 155Make Them Laugh 158Showing Appreciation 162Tell Me a Story 164What Do Your Employees Value? 1677 developing and managing 171Chapter Seven Activities Applying Your Coaching Skills 172Creating a Team Identity 175Delegation Case Study 177Delegating Effectively Self-Assessment 181Delegation Process 185Describing Behavior 192Performance Management Skills Checklist 194Stopping the Blame Game 198Team Models 201The Magic of Mentoring 205What Do You Expect? 207What Mentors Do 2128 increasing leadership effectiveness 217Chapter Eight Activities Bouncing Back 218Distinguishing Behaviors 220Employee Development Decisions 223Figure It Out 227Innovation or Creativity? 230Into the Future 232Making the Right Call 235Networking Checklist 239On Target 242Setting Priorities 247Things We Have in Common 250Trust Me 252References 255Index 257