Tools for Collaborative Decision-Making

LIST OF FIGURES ixLIST OF TABLES xiINTRODUCTION xiiiCHAPTER 1. ALTERATION OF DECISION-MAKING PROCESSES IN ORGANIZATIONS 11.1. Decisional processes 11.2. Introduction of ICT in organizations 51.3. The decision-making process revisited 71.4. Conclusion 9CHAPTER 2. NEW DECISION-MAKING PROCESSES 112.1. Examination of the context of such decision-making 112.2. Context and decision-making 142.3. Experiment 152.4. Conclusion 18CHAPTER 3. THE NEED TO COOPERATE 213.1. Cooperation: definitions 213.2. Types of cooperation 273.2.1. Complementary cooperation 273.2.2. Interdependent cooperation 283.2.3. Negotiated cooperation 28CHAPTER 4. COOPERATIVE DECISION-MAKING 314.1. Process of collaborative decision-making 344.2. Model of the process of collaborative decision-making 36CHAPTER 5. ACTIVITY SUPPORT SYSTEMS 395.1. Interactive decision support systems 395.2. Business intelligence 425.3. Intelligent or knowledge-based DSSs 435.4. Cooperative knowledge-based systems 465.5. Group Decision Support Systems (GDSSs) 495.6. Facilitation of group decision-making 515.7. Collaborative engineering 555.8. Cooperative design approach 565.9. Cooperative systems 575.10. Workflow 605.11. Cooperative multi-agent systems 62CHAPTER 6. COOPERATIVE DECISION SUPPORT SYSTEMS: CDSSS 656.1. Distributed DSSs 656.2. Proposal of an architecture 666.2.1. Interpersonal communication tool 696.2.2. Task management tool 696.2.2.1. Support for management of non-nominal situations 706.2.2.2. Planning support tool in the context of distance learning 736.2.2.3. Conclusion 756.2.3. Knowledge capitalization tool 756.2.3.1. Knowledge capitalization: a process-oriented model 766.2.4. Dynamic human/computer interaction tool 806.3. Process of group decision-making 816.4. Conclusion 88GENERAL CONCLUSION 91BIBLIOGRAPHY 95INDEX 105