Linguistic Ethnography of a Multilingual Call Center: London Calling
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Beschreibung
Chapter 1: Introduction. Chapter 2: Getting to know Callcentral: a first encounter. Chapter 3: The first stage of the script's career: production of "the master script". Chapter 4: The second stage in the script's career: adaptation of the master script. Chapter 5: The final stage of the script's career: enactment and use of the master script. Chapter 6: Standardization and agency intertwined.
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