Practical Spoken Dialog Systems

PREFACE CONTRIBUTORS INTRODUCTION PART 1: INITIAL STAGES SUZANNE LIEBOWITZ TAYLOR / Beyond Technology 1. Introduction 2. Speech Engagements 3. Discovery 4. Summary PART 2: DESIGN CLIFFORD NASS AND LI GONG / Ten Principles for Designing Human-Computer Dialog Systems 1. Introduction 2. Processing Speech 3. Producing Speech 4. Spoken Dialog Interaction 5. Final Thoughts JAMES A. LARSON / Voice User Interface Design for Novice and Experienced Users 1. Introduction 2. Developing Voice User Interfaces 3. Guidelines For Voice User Interfaces for Novice Users 4. Guidelines for Voice User Interfaces for Average Users 5. Guidelines for User Interfaces for Experienced Users 6. Advanced Techniques 7. Iterative Testing 8. Summary MORENA DANIELI / Designing Error Recovery Dialogs 1. Introduction 2. Human-machine Miscommunication 3. Kinds of Miscommunication 4. The Design of Error Recovery Subdialogs 5. How Users Signal Misunderstanding 6. Conclusions DEBORAH A. DAHL / Visualization Tools for Designing Spoken Dialogs 1. Problem 2. Visualizing Dialogs 3. The Role of Tools in Development 4. Example Dialog 5. General Issues and Selection criteria 6. Conclusion 7. Acknowledgements KURT GODDEN / How to Wreck a Nice Speech Grammar 1. Introduction 2. Limitations of Speech Grammars 3. Who is the User? 4. Grammar Design 5. Error Prompts 6. Complexity 7. Ambiguity 8. Miscellaneous 9. Conclusions JUDITH A. MARKOWITZ / Designing for Speaker Authentication 1. Introduction 2. Speaker Authentication Dialogs 3. Advanced Techniques 4. Handling Errors and Problems 5. Final Words PART 3: DEPLOYMENT ROBERT KEILLER / Using VoiceXML 2.0 in the VxOne Unified Messaging Application 1. Introduction 2. Overview of VxOne 3. Generation of Dynamic VoiceXML pages 4. Speed and Latency 5. Prompt Generation 6. Conclusions PART 4: NEW IDEAS SAMUEL BAYER / Building a Standards and Research Community with the Galaxy Communicator Software Infrastructure 1. Introduction 2. Enabling an Engineering Community 3. The GALAXY Communicator software infrastructure 4. Design 5. Implementation and Logistics 6. Standards, Commercialization and the GCSI 7. Conclusion CANDACE L. SIDNER / Building Spoken-Language Collaborative Agents 1. Introduction 2. Collaborative Interface Agents 3. Four Spoken Language Collaborative Agents 4. Design Issues for Collaborative Agents 5. Related Work 6. A Recap of Lessons Learned INDEX