Service Systems Implementation

Data-Driven Simulation-Enhanced Optimization of People-based Print Production Service.- Intelligent Document Gateway - A Service System Case Study and Analysis.- A Framework for the Design of Service Systems.- Surviving Nuclear Winter - Towards a Service-Led Business.- Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing.- Theory of Constraints for Services: Past, Present, and Future.- An assessment tool for establishing Infrastructure as a Service Capability Maturity.- Customer-Provider Strategic Alignment: A Maturity Model.- CIO in a Service Economy.- Service Productivity: How to Measure and Improve It?.- Value Co-Creation from the Consumer Perspective.- Metrics that Matter - Measuring and Improving the Value of Service.- Succeeding through Service Innovation: Consumer Directed Care in the Aged Care Sector.- Measurement In Service Businesses: Challenges and Future Directions.- An Integrated View of Service Innovation in Service Networks.- A Service Systems Perspective of E-government Development.- Predictive Systems for Customer Interactions