The Usability Business: Making the Web Work

Part I: dealing with organisational politics in an uncertain world: The Myth of Objectivity: Making the transition from ivory tower to real-world usability evaluation - William L Mitchell & Heather A Heathfield. No Usability Test is an Island: Is our expertise enough on its own? - Tim Westall. Who Moved my Lab: the effect of constant organisational changes on usability practice - Jose Coronado. 'What does that button do?' Effective usability project scheduling around complicated and unfamiliar technology - Avi Parush.- Part II: A new usability for new applications: adapting our skills, growing our role: 'I enjoyed that this much!' A technique for measuring usability in leisure-oriented applications - Patrizia Marti & Paola Lanzi. Caught between real and virtual worlds - Phil Turner & Susan Turner. The XMod Files: Defining and Designing the 'User Experience' - George M Donahue. Prototype and Archetypes: Coping with adult behaviour in the design of information systems for children - Mike Pringle. Prototypes in Web site design - representations with Political Agenda - Nick Bryan-kinns, Magnus Lif, Fraser Hamilton & Ismail Ismail.- Part III: Politics and New Media: the overwhelming importance of usability on the web: The Politics of Intranet usability: can one size fit all? - Rob Procter, Scott Gallacher & Robin Williams. Developing Intranets which people use: Making progress when everyone has an opinion - Lucy Suits & Lee Zukor. Getting Past the Home Page: Structuring Information with People in Mind - Karen Gunter. Strategies to make e-business more customer-centered - Richard Anderson & Jared Braiterman.