Electronic Government: 20th IFIP WG 8.5 International Conference, EGOV 2021, Granada, Spain, Septemb

Digital Transformation.- Data Science or Process Science? How to Promote the Next Digital Transformation in the Public Sector.- Digital Transformation Initiatives in Public Administration During the Covid-19 Pandemic in Brazil: Unveiling Challenges and Opportunities.- How to Redesign Government Processes for Proactive Public Services?.- Digital Services and Open Government.- Understanding Actor Roles in Inter-organizational Digital Public Services.- Perceived and Actual Lock-in Effects Amongst Swedish Public Sector Organisations when Using a SaaS Solution.- The Importance of ICT in Local Governments: Results from a Survey on the Characterization of the ICT Function in Portugal.- Beyond Substantive Goals - A Framework for Understanding Citizens Need and Goals in Bureaucratic Encounters.- eCommerce Platforms Evaluation Framework for Government.- Practitioners' Perceptions of Fitness to Task of a Leading Disaster Response Management Tool.- Open Data: Social and Technical Perspectives.- A Typology of Municipalities' Roles and Expected User's Roles in Open Government Data Release and Reuse.- A Digital Game to Learn about Open Data.- Ronda: Real-time Data Provision, Processing and Publication for Open Data.- The Potential of BOLD in National Budget Planning: Opportunities and Challenges for Kosovo.- Smart Cities.- Policy Recommendations for Promoting Touristic Attractivity from Local Government Perspective in Innovative Environments.- Understanding the Factors that Affect Smart City and Community Initiatives: Lessons from Local Governments in the United States.- The Social Representation of Smart Cities: A View from Brazil.- Trust Factors Affecting the Adoption of E-government for Civic Engagement.- Data Analytics, Decision Making, and Artificial Intelligence.- Applying Explainable Artificial Intelligence Techniques on Linked Open Government Data.- A Trustable and Interoperable Decentralized Solution for Citizen-centric and Cross-border eGovernance: A Conceptual Approach.- Using Business Data in Customs Risk Management: Data Quality and Data Value Perspective.- Process Automation as Enabler of Prioritized Values in Local Government - A Stakeholder Analysis.- TLV-diss : A Dissimilarity Measure for Public Administration Process Logs.- Towards a Framework for the Adaption of the Internet of Things in International Border Control Organizations.