Exploring Services Science: 5th International Conference, IESS 2014, Geneva, Switzerland, February 5

Some Aspects Concerning a Generic Service Process Model Building.- Building an Extended Ontological Perspective on Service Science.- How Open Data Are Turned into Services?.- A Classification Framework of Value Co-creation in Electronic and Mobile Services.- Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.- Servitization - Its Raise through Information and Communication Technologies.- Introducing Service-oriented Organizational Structure for Capability Sourcing.- Why Is Aligning Economic- and IT Services So Difficult?.- Towards the Consideration of Performance Risks for the Design of Service Offers.- Developing Municipal e-Government in Italy: The City of Alfa Case.